Privacy Policy

1. Introduction

Hess Village Pharmacy (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our patients and customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal and health information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA).

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, address, phone number, email address
• Date of birth
• Payment and billing information

b. Personal Health Information

• Prescription details
• Medical history relevant to pharmacy services
• Physician information
• Insurance information

c. Website Usage Information

• IP address, browser type, device information
• Pages visited and interactions on our website

3. How We Use Your Information

We use your information to:

• Process and dispense prescriptions
• Provide pharmacy services and consultations
• Facilitate online orders and deliveries
• Communicate with you regarding your medications
• Process insurance claims and payments
• Improve our website and services
• Comply with legal and regulatory requirements

4. Consent

By using our services or submitting your information, you consent to the collection, use, and disclosure of your information as described in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us directly.

5. Disclosure of Information

We do not sell or rent your personal information. We may disclose your information only when necessary to:

• Healthcare professionals involved in your care
• Insurance providers for claims processing
• Regulatory authorities as required by law
• Service providers assisting in operations (e.g., secure hosting, delivery services), under strict confidentiality agreements

6. Data Security

We take appropriate technical and organizational measures to protect your information, including:

• Secure servers and encrypted connections (SSL)
• Restricted access to authorized personnel only
• Secure storage of health records

7. Online Prescription Submissions

When you submit prescriptions through our website:

• Files are transmitted through secure, encrypted channels
• Information is accessed only by authorized pharmacy staff
• You are advised not to share sensitive health information through unsecured channels such as chat or email unless explicitly instructed

8. Cookies and Tracking Technologies

Our website may use cookies to:

• Enhance user experience
• Analyze website traffic
• Improve functionality

You may disable cookies through your browser settings; however, some features of the website may not function properly.

9. Your Rights

You have the right to:

• Access your personal and health information
• Request corrections to inaccurate information
• Withdraw consent (subject to legal limitations)

To make a request, please contact us using the details below.

10. Retention of Information

We retain personal and health information only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and regulatory requirements.

11. Third-Party Services

Our website may use third-party platforms (e.g., payment processors, shipping providers). These providers are required to maintain appropriate privacy and security standards.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your information, please contact:

Hess Village Pharmacy
Suite 200B, 340 York Blvd
Hamilton, ON L8R 3L2, Canada
Email: info@hessvillagepharmacy.ca
Phone: 905-526-1111
Fax: 905-523-9999

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.